To support and control changes and activities in Information Technology Systems with the assistance of relevant staff to ensure a stable infrastructure environment.
To implement and maintain the end to end Incident and Problem Management Processes for the Systems/Services procured from MTN Irancell’s Outsourcing Partners.
To develop, report and analyze service level agreements, operational level agreements and underpinning contracts with ITS outsourcing partners to meet the support and requirements of the business
To chair the weekly Change Management Meeting [‘Change Advisory Board’ meeting (CAB)]
To follow progress of changes to ensure changes are done properly and within the approved change window
To control changes throughout its entire lifecycle from a change inception to its closure.
To design, improve, and implement a procedure for approval, verification and scheduling changes, maintain the change management process and procedures, and escalate process violations and unauthorized changes to management.
To conduct impact analyses, assess change readiness and identify key stakeholders.
To develop implementation plans for dealing with complex requests for change or for the introduction of new services, evaluate risks to integrity of infrastructure inherent in proposed implementations and review the effectiveness of change implementation.
To respond to all logs (incidents/tasks/events/problems/known errors) as per SLA, and prepare regular and accurate management reports on Incident/ Problem Management measurements.
To ensure all incidents are properly logged and followed by the relevant ITS support team with correct priority.
To monitor the process of resolving incidents as per Incident Management Procedure and follow the escalation process if required.
To supervise and coordinate day to day operation and activities of Service desk and make sure performance is aligned with service management processes.

To assist identification and preparation of needed PM and reporting tools
To interact with external Organizations for activities related to assigned projects
To gain full awareness of assigned Project status, progress and plans and support Project Manager in managing all PM tasks for the assigned Project
To monitor the project constantly to make sure each stage is progressing on time, on budget and to the right quality standards and escalate key risks based on defined standards to the Project Manager.
To report progress on projects and key measures/KPIs to Rollout infrastructure Management based on defined templates and standards
To follow up and make sure execution of assigned project within timelines defined via conducting different meetings with vendors/subcontractors and reviewing their progress reports.
To interact with the Project Steercom and project members to ensure project execution is not compromised
To ensure effective coordination across project streams to handle dependencies and resolve project bottlenecks
To support PSO Department by providing the requested information and documents on assigned project
To implement change management on the projects based on agreed standards and plan
To ensure project documents are complete and stored appropriately based on NW rollout infrastructure project management policies.
To perform, accomplish, and coordinate all activities related to administrative tasks of the projects
To propose action plans to address issues identified in reports & meetings and follow track of actions.
To work with different teams and diversity so dedication and 24/7 focus/Following and monitoring the Reallocation Project.

To implement guidelines of MTN Capital Project Management Toolkit and MTN Budget Management Toolkit
To engage with NWG and other internal stakeholders to ensure understanding of project requirements, with respect to budget, scope, timescale, and quality.
To proactively support NWG and Procurement during negotiations with vendors and suppliers of services and materials
To develop and ensure implementation of project communication plan, agenda and schedule of meetings with selected vendor or service provider.
To manage and ensure implementation of the assigned projects with particular responsibility for the budget, scope, timescale, as contractually shown in the Project Implementation Plan (PIP) and according to established project management principles.
To develop a reporting structure for project management meetings in order to manage scope, timescale, progress, actions, Quality, risks and challenges and ensure the meetings are documented and distributed to relevant stakeholders.
To organize and chair regular project progress meetings with vendor and service providers.
To identify, manage and escalate risks to project scope, timescale and budget.
To prepare regular project report to Senior Manager, PMO and other stakeholders as and when required.
To provide support to CPG Project Support Office (PSO) with respect to required reports and information updates
To manage change to project scope and implementation plan and communicate them effectively to all stakeholders.
To manage project quality and project acceptance issues to ensure delivery of the project based on agreed criteria and requirements.
To develop lessons learned and maintain the knowledge gathered during the course of project accomplishment in the PMO project repository.

To coordinate with a variety of internal and external parties for facilities project including planning, design, implementation and commissioning until close out of all kinds of projects.
To coordinate unplanned (ad-hoc) projects related to facilities as per manager request.
To liaise with consultants and contractors to explain to them on design briefs and unique specifications
To collaborate actively in tender process of facilities projects and overview orientation of final projects’ design drawings and specifications with project designs, consultants, and appropriate MTNIrancell personnel.
To provide MTNIrancell divisions with facility related technical/non-technical consultations as required.
To propose action plans to address issues identified in reports & meetings and follow track of actions.
To gather the required inputs from all stakeholders especially end user/customer during project definition and make sure the project implementation is in progress completely in accordance with the requirement in a way to deliver the close out projects to customers by the minimum challenges.
To coordinate the development of project design, necessary documentation and regulatory approvals
To coordinate the design and Implementation of all MTNIrancell buildings, facilities and installations – technical and non-technical projects – including site plan enhancements, alterations and buildings’ renovations.
To continuously monitor implementation of the progress through regular on-site inspection, meetings, and reviews and prepare and present periodic project progress reports as required for the line manager
To monitor facilities project schedule to ensure they are within projects timeline and prepare related reports for the project manager.
To monitor facilities projects as per quality guidance and metrics to ensure they are matched with project scope and provide the related reports
To review change order proposals and recommend necessary approvals and circulate the request.
To coordinate the closeout and handover activities of facilities projects to the related client divisions.
To prepare briefs and specifications of client requirements for consultants and contractors.
To provide various reports on issues of the project, also document the knowledge obtained through implementation of each project and share within the team for further enhancements

To establish proper interaction with other departments (ITS, EB, MKT, RA, …) to coordinate impacts of core CS/IMS planning.

To monitor CS/IMS Core NW traffic and optimization of the core network considering capacity and performance aspects.

To participate in initiating and forecasting the necessary augmentation in capital projects of CS/IMS core network taking into consideration changes in the regulatory environment and technology/product roadmaps of the relevant supplier(s)

To assist in aligning the CS/IMS core planning activities with developments in industry and devising viable solutions considering financial constraints of the company.

To provide effective core network Circuit switching (CS) solutions and dimensioning to cater to the subscribers’ growth, new services and features.

To prepare/audit of CS/IMS core network elements BoQ and discussions with the vendors for optimal Capex solutions.

To liaise with suppliers and vendors on network requirements to support the agreed network operational and expansion demands and detailed CS/IMS core network planning and database planning of core elements

To ensure that sufficient CS/IMS core network capacity is deployed with a 6-month headroom to cater for the traffic forecast.

To contribute in design and planning of VM expansion and capacity management related to each component of NFV and provide the solution for networking and virtualized networking part.

To control and monitor of all NFV part related to cloud HSS , vIMS , Vsps in terms of software and hardware capacity

To document methodologies, plans, policies and procedures for CS/IMS core network planning, record keeping of technical details on network design, implementation plans and capital projects.

To prepare and provide documented recommendations to various departments (RA, ITS Platforms, IN, Network departments, etc.,..) by studying global trends and networking with other professionals in this field.

To analyze impact of VAS /IN services on CS/IMS core network planning and to mould the plans accordingly

To design the interconnection and routing to PSTN and other PLMN to provide interworking function.

To engage in team working and knowledge sharing with other team members to focus on new technologies and nodes.

Interface with any related entity within the Organization to ensure that data services and functionality are implemented timeously and using best practices.

Collaborate in Outline futuristic data network architecture in accordance with network evolution towards 5G NSA and SA

Design, implement, and deploy the necessary structural changes in packet core by having an E2E insight about the data network architecture (Packet core +GiLAN).

Compute the load of data traffic on all network components and make proper data traffic routing and migration plans.

Deliver capacity management on core network to ensure that the packet core network is ready for planned business

Initiate enhancement and support the ancillary networks that surround the core networks, such as Radio and IPBB.

Co-design and implement the auxiliary node infrastructure for PS core network like PCRF, PCEF

Co-design and implement of the auxiliary networks that surround the core networks, such as routers, switches, etc

Design and implement of a service orientated core (SOC) as a part of the core network evolution.

Design and implement an IoT core network which complies with the wave of development of Internet of Things.

Plan MBB capacities and network design based on various inputs from statistics and marketing.

Design and implement packet core virtual network functions over the cloud.

Design and implementation of CloudEdge Solutions such as Cloud Packet Core, Cloud MSE.

Deliver Commissioning, Integration, System Acceptance Testing (SAT) and engineering support for PS Core elements.

Document and maintain all Site Folder Documentation and Test Logs for commissioning, integration and engineering as required

Deliver tests and actions for Interoperability Testing (IOT) and provide engineering support for vendors as required in related areas.

Monitor performance of Network to make sure that the planned PS services are performing correctly.

Design and implement proper services and features to accommodate enterprise business demands.

Design High-level and low-level designs and deliver related plans for MVNO, FCP and roaming partner interconnection

Create catalogues for Data services that MTNIrancell can offer based on mobile broadband for Enterprise customers

Working with and in some cases driving the vendor teams to achieve the necessary results to meet the business requirements.ش

Active Collaboration with other departments within Network Group with regard to:Ensure Radio network plan is doable by supporting CPG

Rollout and monitoring of new technologies and solution from radio perspective

Operational and QA issues that affect network and radio KPI

Site relocation and CRA matters

BSC/RNC/OSS, transmission and Core relevant aspects on site planning

Power and Material Planning

Active Collaboration with other divisions (eg Marketing) within IRANCELL with regard to:Key inputs are obtained & understood that may affect rollout strategy, including information on new products or services and forecasting

Support Marketing and S&D for new service lunching and new customers

Legal issues on license conditions and complains

Site and region visit for planning and implementation purposes

Material management and ensure right equipment to be planned, allocated to contractor and implemented to avoid wasting or shortage of equipment

Provide input on which advanced radio network features and other BSS software to purchase and implement by doing trials on new feature and functionality

Review site relocations and give comments for new location based on available information and performance to ensure coverage, quality and capacity are not compromised.

Support manager to set and monitor Network quality KPIs for the Radio vendors.

Assist various related resources in the maintenance and development of optimization tools

Monitors performance of access transmission network and multiple turnkey vendors.

Interface with providers of leased capacity to ensure successful operational integration of access transmission network.

Point-to-Point (Microwave, E-Band, V-Band) and Point-to-Multipoint link planning, implementation and optimization

Optimize Access transmission network to enhance its capacity, availability and performance

Access network provision, expansion and optimization through the PDH, SDH, IP/MPLS leased lines considering radio and managed services requirements

Physical-connection/cross-connection service planning and optimization of the access transmission network

Plan to deliver aggregation service creation based on the node requirements to meet network requirements

Monitor and Guide the planning, optimization and implementation programs of turnkey providers (such as delivery of physical connectivity according to topology and access plan) for the regional access transmission network

Ensure adherence to appropriate build specification for all microwave and fibre deployments in the access network

Ensure highly available access transmission routes to maximize network KPIs

Adherence to budget for related both capital and operational expenditure and provide Opex Saving initiatives

Provide proper solution for problematic sites and follow them

To confer with other IP streams in all aspects of Data Centre planning, designing and deployment strategies.

To monitor daily operational functions related to IP DCN Network, equipment, and routes to ensure IP DCN availability based on defined SLAs by following appropriate procedures related to all IP DCN, WLAN, WAN and LAN network.

To maintain and validate all WLAN, LAN and WAN design on IP DCN and document all plans, topology, routing changes, and issues happening in IP DCN

To implement, configure and maintain the network circuit redundancy via layer 2 switching and/or layer 3 routing to ensure optimum performance at all times

To ensure that LTM load balancing system is functioning smoothly to maximize utilization of resources through optimum distribution of incoming network traffic

To ensure that all data connection’s access services are delivered on time with sufficient capacity, operating to required level of service.

To maintain smooth operation of VDI, LAN and WLAN connectivity for all internal Staffs within MTNIrancell’s Offices with minimum impact.

To perform troubleshooting for IP DCN problems in a timely manner and help provide first and second Line engineering solutions by maintaining deep knowledge of topology, and up-to-date configuration details.

To monitor IP DCN links availability and performance, track the issues and high fault links and provide reports of all issues to ensure service availability of provided links.

To ensure all changes/ cutovers on IP DCN are implemented with the minimum impact or outage on live NWG.

To monitor the contractors installing the related IP transportation infrastructure and ensure that targets are achieved in terms of safety, quality and speed.

To monitor the day to day operational function relating to IPBB Core and access equipment and network.

To ensure IPBB node availability especially in Core, Data centre and VAS

To support the development of a local IPBB core.

To ensure that IPBB core and access services are delivered on time, with sufficient capacity operating to required level of service.

To identify difference of bandwidth utilization from the defined range

To check all IPBB manage services tasks/reports on daily basis.

To follow and enforce IPBB SLA with Managed services.

To document all plan, topology, changes and issue happening in IPBB network

To provide IPBB network support of new and existing services and features.

To support second and third tier escalations for all operational outages in IP network.

To troubleshoot IPBB network problems quickly and help provide second line engineering solutions by maintaining deep knowledge of topology, and up-to-date configuration details.

To document engineering solutions in accordance to in-house standards including but not limiting to the following documents: Detailed Engineering Requirements, Detailed Reference Design, and Detailed Integration Test Plan documents.

To ensure operation of all IPBB network deployments and routes based on defined procedure by IP OPS

To ensure all IPBB changes are implemented with the minimum impact on live NWG

To monitor IPBB links availability and performance, track the issues and high fault links and provide reports of all issues to ensure service availability of provided links.

To implement the operational defined procedures and policies for all IPBB network ensure all Transmission expansions are based on operational rules.

To maintain information security policies, processes and procedures to ensure high information assurance within the MTNIrancell.

To implement and maintain ISMS, GISP (Group Information Security Program) and NIST Cyber Security Framework Programs including but not limited to:Keeping Asset Inventory and Valuations updated

Delivering yearly risk assessment

Following implementation of risk treatment plan

To follow up to resolve risks and raised audit items

Following implementation of Policies and controls

To perform planned security audits by coordinating related teams and vendors, check enforcement of announced security requirements and report the results to the management

To define and enforce security checklists for new systems and existing systems operations

To benchmark the global Security technologies, policies and standards and keep the Cyber Security division updated on latest security trends.

To develop, implement and enhance the security Awareness Plan and content across the company using different communication channels.

To measure defined security metrics in ISMS for evaluating security program effectiveness

To arrange cyber security management review sessions for ISMS effectiveness and follow embedding ISMS processes in ITS and NWG Processes

To review security architecture and communicate with other cyber security team, ITS and NWG

To review Data Classification regularly with all divisions, update and complete Data Classification Table and ensure Data Classification and Data Privacy Policies are implemented and enforced.

To create and update Confidential and Highly Confidential Data Registery.

To drive implementation and configuration of DLP, DRM and DAM Solutions to protect highly confidential information.

To implement, maintain and Continually Improve PKI and Centralized Key Management Solutions.

To execute administration of New Master Key Generation Process.

To establish Regular Access Review Process on all systems and solutions.

To apply regular Audits on Access Management Process and Follow fixing identified gaps.

To ensure all applicable systems are integrated with IAM to provide centralized view on all accesses.

To act as Access Approval point on accesses to highly confidential data.

To monitor Accesses to Highly confidential data and ensure all accesses follow defined processes.

To review Subscriber Data protection controls in details regularly and follow fixing any gaps.

To Implement and Maintain ISMS, GISP (Group Information Security Program) and NIST Cyber Security Framework Programs including but not limited to:Keeping Asset Inventory and Valuations updated

Delivering yearly risk assessment

Following implementation of risk treatment plan

Following implementation of Policies and controls

To deliver keen and smart solutions via moving dynamics of the system.
To efficiently solving complicated business problems.
To deliver automated and systematic data engines which facilitates and increases transparency of the process.
To collect and process required data for Data Processing and Storage Systems (i.e. DPSS) from multiple internal and external sources.
To collect and process huge volumes of data from multiple internal and external sources
To develop and support data/information analysis and visualization dashboards also prepare insightful report for related internal teams and management
To propose and contribute in selection of the most efficient software and platform to develop data engines per case
To identify data engine requirement in order to maintain efficiency of systems in terms of required resources (i.e. hardware and effort)
To search and look for efficient ways in order to compensate for unavailable required data by doing scientific experiments
Designing data-efficient models that are smartly developed in accordance with the quality of existing data.
To clean and tune stored data to be thoroughly clean, reliable and not corrupted.
To build high-performance algorithms, prototypes, predictive models and proof of concepts.
To refine and tune data models to be able to respond to various homogenous data structures.
To deploy proper experiments on data in order to ensure about the applied data to be thoroughly clean, reliable and not corrupted.
To measure effectiveness of the designed data collection methods in order to find the most effective way.
To exploit multiple new/existing algorithms for processing raw data to generate real business value.
To analyze and also validate interpretation of data which has been led into information insight.
To prepare reports of predictions and findings for management through effective data visualizations

To implement enterprise account management programs in assigned enterprise segments (Public enterprises, Private Large Enterprises (LE), or Small Medium Enterprises (SMEs)) in alignment with Irancell’s sales policies, objectives and requirements
To ensure on-time and high quality delivery of products and services to EB accounts as per agreed terms.
To meet and exceed sales targets as prescribed for EB accounts.
To lead selling existing solutions by utilizing cross selling and up-selling opportunities and help launch a new array of convergence solutions in the EB accounts.
To update sales pipelines, register new opportunities related to existing accounts, and follow them in CRM system

To proactively identify potential leads in both public and private sectors and persistently follow up to turn them into prospects and real customers.
To develop, execute, and update sales plans, pipelines and funnels by providing a good balance between existing cross selling opportunities and new sales leads.
To increase total customer value by identifying new opportunities and turning them into new sales contracts.
To establish and grow value adding business relationships with new business customers across various vertical markets.
To proactively arrange, lead and drive sales meetings with potential customers while engaging required teams from MTN Irancell and customer side in order to achieve optimum face-to-face selling opportunities.

To support Merchandising Sales Team regarding the delivery of designs for increasing visibility of company’s brand in all point of sales and requested points based on CI guide

To work with other members of the design, marketing, and sales team to develop themes and color schemes for merchandising items.

To participate in organizing dealer forums, seminars, exhibitions, roadshows and corporate seminars.

To design and monitor productions: shop signs, mesh, internal banners and all POSM (point of sales merchandising) items, and correct and update designs whenever necessary.

To initiate new designs based on design trends and frameworks of industry mainstreams.

To control the quality of production and branding items based on CI guide.

To brand and design all MTNIrancell stores; also control brand quality of the points of sales.

To visit implemented merchandising items and report on their alignment with policies and approved SLAs.

To look for most cost effective ways of delivery of merchandizing items and provide related reports.

To propose any related enhancements to the texts, which are, implemented on the S&D graphical items.

To liaise with “Channel Management and Product Delivery” and “Product Operations” members as a cross-functional team to analyze new services from all perspectives, and design them in the way to realize all planned benefits accordingly.
To liaise with all required business divisions as new service’s stakeholders to collect and analyze their requirements.
To liaise with technical divisions (Information Technology Systems (ITS) and Network) to make required feasibility study completed and start service implementation.
To play the role of “Business Analyst and Product Designer” in cross-functional teams to work on new products and services’ value Streams.
To analyze the market and benchmarks, liaise with all stakeholders to collect and analyze all requirements based on Business Analysis tools and techniques, and design the products based on the Design Thinking approach.
To explore and identify new products ideas, untapped revenue opportunities, new markets, and new customers and suggest them to management.
To draw up and document detailed product specifications (URS) also customer journey maps for a new product. Ideas/enhancements/changes, targeting maximum product performance, submit it in the portal, and get necessary approvals.
To prepare tender documents of related products and control and evaluate efficient and effective tender participants to select the best vendor for product delivery.
To prepare product roadmap, and design commercial releases to launch the product into market step by step.
To participate in clarification sessions with vendors, ITS, and other required departments and stakeholders to finalize the required solution.
To develop detailed test cases for new/enhancement of products and share it with ITS Quality and other stakeholders (in alignment with “Channel Management & Product Delivery” and “Product Operations” teams).
To develop Go to Market plan for new products and enhanced services.
To propose and execute communication plan of assigned products and services, aligned with Product Delivery and Product Operations teams.
To conduct new product implementation, test, analysis, and monitoring quality of service, before and after commercial launch also to ensure compliance to product objectives, established best practices and benchmarks, as part of value streams’ cross-functional teams.
To ensure the proper rollout of new products and services throughout the wide geography of Iran.
To coordinate the development of training programs and technical support guides for product suite by CR, S&D, and Legal.

To build and maintain proper relationships with Business partners (BPs) in order to complete assigned tasks.
To escalate issues, fraud cases, miss-conductions and business difficulties to the line manager for further actions.
To follow up complains and issues raised by Digital team and CR regarding assigned projects against BPs until their resolution.
To analyze market conditions, sizing and evaluate market needs and demands and suggest new business opportunities.
To take initiative and provide creative business models to empower and enable a digital ecosystem.
To meet business objectives and sales targets according to desired and determined goals.
To constantly act as business development agent of digital enablement platforms, and products/services.
To formulate and implement marketing, advertising and technics and tactics of the assigned per P&S vertical.
To capture and raise digital product requirements from business perspective and address them to relevant internal and external teams.
To review digital products / services to ensure their compliance to set business objectives, license and product document description (PDD) to gather requests and suggest change on digital products and platforms according to business objectives.
To support in provisioning of market planning, positioning, market entry mode, market segmentation, competitive and situational analysis and communication plan for ATL/ BTL in cooperation with brand and product team for assigned projects.
To generate monthly and weekly performance review report of project progress versus business objectives and sales targets.
To plan and follow digital enablement projects life cycle management plans according to approved roadmaps and milestones.
To define, execute and oversee entire digital campaign based on manager guidance and deal with different business partners to deliver them.
To negotiate, convince and onboard new businesses on the assigned projects and develop hands of contract.
To be able to initiate and act upon to increase the brand and business value of platforms, products and so on.

To collaborate with human resources functions to support them in achieving their objectives and contribution in cross functional team activities
To facilitate and coordinate job competency profiling for the organization
To facilitate and deliver workforce planning process to ensure correct headcount budget planning and workforce planning
To evaluate each job criticality and drive the process to maintain reliable database
To source and develop effective learning solutions to implement staff development plans and individual succession/career development plan for long term development
To implement learning solutions in an effective way
To assess candidates for recruitment/ transfer/promotion using different HR selection tools
To use different social and nonsocial resources, Job Fairs and collaboration with top ranking universities to gather & collect appropriate CVs and submit them to relevant managers
To ensure each individual has the correct competencies and job requirements in order to meet Business requirements
To maintain and implement Integrated Performance Management Framework plans and schedules

To prepare and update budget formats and standard forms and worksheets in budget software, control their alignment with Iranian and IFRS standards, also check and control budget software formulas.
To implement month-end/online billing-charging processes and procedures that encompass revenue
To prepare monthly journals, reconciliations and reports for all value added services revenue products and prepare all financial reporting
Collecting the required data of financial statements and tax returns, etc record it and use it as input for Board or Taxation Affairs Organization related reports
Preparing Tax related reports, financial statements and tax return
To assess, design and implement all systems related activity in Financial Operations
Controlling and monitoring the expenditure activities, its related accounting transactions

To organize and maintain diaries on a daily basis, make appointments, meet and greet visitors at all levels of seniority, screen phone calls, respond to inquiries and requests, and escalating them when appropriate
To deal with incoming emails, faxes and post, typewrite letters and may correspond on behalf of the Executive
To organize and attend required meetings and ensure presentations are well prepared for meetings
To prepare minutes of meetings and produce memos of such for review
To devise and maintain office systems, including data management and filing
To collect requested activity reports, presentations and documents from various sources (i.e. Units and Departments), compile and submit for the Executive’s review
To coordinate the organization of social events related to the assigned Division; This includes preparing cost estimates, control of allocated budgets and coordination of all activities for the success of the program
To track and update stakeholders on related divisional PRs/POs with internal customers and also Finance division
To arrange travel plan and itinerary seamlessly, schedule and meetings
To Processes all requisitions for and related to the Head of Division office.

To carry out Internal audit across various functional areas of MTN Irancell per assignment using latest audit techniques, frameworks and standards (IIA ), this includes examining and analysis of various aspects of functional and procedural matters to review adherence of functional area (Commercial, Financial and support) with company PPPs and industry best practices
To execute assigned auditing order to coordinate and consult the business owner
To prepare audit work program for assigned audits
To find issues according with gap analysis between criteria and condition
To prepare detailed reports on audit findings and proffer recommendations according to issues found and/or rectification actions to improve organizational procedures in functional area (Commercial, Financial and Support).
To draft audit reports to be reviewed by Audit Manager
To work closely with other audit team members to complete each audit exercise
To provide timely and comprehensive feedback to the Audit Manager on the implementation of assigned engagements
To perform special/ad-hoc assignments as directed by Audit manager
To follow-up agreed management action and try to close them before agreed due date with the cooperation of client
To help client to adapt implemented actions with recommendations and agreed actions for closing issues
To document work done in the form of work program in accordance with Internal audit methodology
To investigate deviations and non-compliance to PPPs as may be directed by Audit Manager

To coordinate life cycle of MTN Irancell contracts, and purchases and ensure compliance to relevant policies, processes and procedures.

To ensure that requests from divisions are met with respect to product quality, quantity, price and time.

To comply with all relevant PPPs (include but not limited to Procurement Policy, Tender Policy and Procurement Code of Conduct) during procurement of requests.

To coordinate life cycle of purchases and contracts including

Handling RFx processes

Evaluating commercial proposals

Preparing RFx evaluation and recommendations report

Pre-approving PRs and ensure timely issuance of POs

Ensuring timely execution of contracts

Administration of contract, obtaining signatures, updating contracts registered and etc.

Interfacing with user divisions and other stakeholders, to understand their requirements/demands

Preparing periodic or ad hoc reports, status reports on tenders, PR/PO reports, etc

To deliver cost savings assigned targets, cost-avoidance assigned targets and establish beneficial commercial terms and conditions at best value and total cost of ownership with consultation of line manager.

To have active collaboration with CR business to achieve Customer Care / Experience improvement projects/campaigns.
To encourage customers to use all digital & online channels including Self-care, social Medias to decrease call center contact rate.
To implement telesales / upsell / cross sell techniques considering assigned targets and approved PPPs.
To support company subscribers’ queries, comments, issues, and questions received through on-line and digital channels based on MTN Irancell Customer Relationship PPPs’ and agreed SLAs/Team Targets.
To analyze received customer queries, raise related log and escalate them to related teams based on CR standards.
To offer new services /product (upselling/cross selling) to the customers in order to achieve CR sells targets,
To encourage subscribers to use digital/social media based solutions according to CR approach in order to increase availability of services and decrease contact rate.
To constantly review and stay up to date on CR processes to handle subscribers’ issues.
To ensure all received feedback from different channels like CLF team, CR QA and supervisor is seen on future work activities on both soft skill and knowledge area.
To refer unsolved queries and major issues received to CR Back office / Online and Digital Channel Customer Care Supervisor based on the policy.
To participate in setting and monitoring department budget also managing department CAPEX and OPEX effectively.
To manage preparation of daily/monthly and Ad-hoc reports of department targets and KPI statuses based on CR different departments/executive or other request coming out of the division.
To follow department all issues escalated from subordinates with other departments/divisions till their resolution.
To support company in identify impacting issues on CSI (Customer Satisfaction Indicator) and address them by negotiating with relevant teams / divisions / committees in association with CR Customer intelligence.
To define and follow the department’s KPIs and SLAs and objectives and ensure conduction of all activities for their achievement.

To adhere to delegation of authority in the process of proving Commercial services to the Enterprise Business giving commitments on behalf of the company.
To collaborate with Legal Litigation team in representing the company before courts and other judicial and administrative authorities, if required.
To negotiate and structure the EB commercial agreements in close collaboration with EB internal teams  based on PPPs of L&R Division
To draft and review EB commercial agreements based on company policies and legal requirements
To prepare addendum and/or amendments related to the previously drafted agreements based on the needs and requests received from EB.
To prepare contractual notices or letters for raising claims, penalty, termination or renewal of agreements related to EB
To act as negotiator in negotiation meetings for drafting the EB contracts or for settlement of possible disputes.
To advise EB on various agreements/transactions with a variety of service providers/ partners including claims and enforcing penalties, interpretation of contracts, investigation of quality and quantity of provided/received services.
To document and archive the EB Commercial contracts and the related correspondences/transactions, and update information and the related reports.
To prepare monthly/weekly management reports as required.

To maintain professional relationship with employees in other departments and divisions in order to escalate queries to designated person(s) and division(s)
To confer with customers in person to provide information about products or services enquiries and customer accounts
To resolve customers’ problems regarding to SIM Cards (such as SIM Swap, SIM registrations), Airtime Vouchers, billing complaints, Modems and etc. within reasonable deadlines
To keep records of customer interactions or transactions, details of inquiries, complaints or comments as well as actions taken within designated systems
To attend to Walk-in customers regarding to promoting all necessary information (related to introducing Products, Tariffs, Bolton, and handling of Handset/Modem configurations)
To solicit sales of new or additional services or products
To ensure correct charges for services requested, collect deposits or payments, or arrange for billing
To refer unresolved customer complaints to designated person(s)/departments for further investigation
To educate customers on handling of SIM and Airtime cards and how to use the services also present MTNIrancell services and apps in this regard
To implement customer documentation process including registration, itemized Bill, SIM swap and etc. are available in service center
To actively support events related to promotional sales and services
To provide supervisor with daily and weekly reports of sales and services
To support MTNI Distributers/Connects in sales and knowledge sharing per management request
To configure MTNIrancell modems and handsets settings for customers
To work collaboratively to achieve MTNIrancell Targets set per product

Fresh Graduates in Network, Computer, IT, Cyber Security and Project Management fields

Fresh Graduates in Marketing, Sales, Customer Support, Enterprise Business, Public Relations, Digital, Business and Product Development fields

Fresh Graduates in Human Resource Management, Legal, Finance, Audit and Risk and Procurement fields